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I can assure you that our hardware is of the highest quality. I still have my great-great-grandfather's (see pic) crossbow trap up at the office, and the thing can fire flawlessly to this day. Perhaps if you'd read the news- But ah, I see from your title you're busy using my other brother, Taldak Kurnak's products. It's not a lot of trouble, perhaps this will set the record straight.
Naturally, our job is merely to construct, install, and place automated defenses. Maintaining them is outside the scope of our company, as we'd need to have a kobold at over 3,000 locations. However, we do provide instructions on how to maintain our products, and have contact with several groups of men and women trained to do exactly that, information which we pass on to our customers.
Let me repeat myself: The tragedy at the Regdar Johnson military base was a terrible accident. But one that could have been prevented. My brother, Yurt Kurnak was on the scene as they pulled one man out of the grinders, one of several that appeared to have been triggered "by itself". Indeed, as the media continued to say, our hardware had simply broken down. To an extent, this is true. However, not without continual use would most of those products suffer any sort of breakdown. Our researchers, after dismantling the traps, discovered an undue amount of wear and tear on the triggers, as well as the mechanics of the systems. Such damage was consistent with new blood setting on a trap for years at a time, which was odd considering we had installed them only four months ago. Normal humanoid blood simply isn't as acidic. However, we did find a chemical consistent with black dragon's blood and bile across the gears.
Thus, it has become obvious that proper maintenance was not kept with our product's use, and thus the accidental deaths of the thirty fine young men and women in that base are covered under our policy against gross negligence of product.